FAQ
Shipping & Delivery
How quickly will my Tivorae earrings arrive? We know you're ready to show off your new look! We offer three reliable shipping methods across the United States:
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Express Shipping (3-6 business days): $20.00 – For when you need that perfect pair for an upcoming event or a last-minute gift.
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Standard Shipping (7-14 business days): $10.00 – Our most balanced and reliable delivery choice.
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Free Shipping (7-14 business days): $0.00 – Enjoy premium style with zero shipping cost on qualifying orders.
Can I track my package? Absolutely. Once your order is processed and shipped, you will receive an email with a tracking number so you can follow your Tivorae treasures directly to your door.
Product & Care
Are your earrings safe for sensitive ears? Yes! We prioritize your skin health. The majority of our collection is made with hypoallergenic materials, such as 925 sterling silver posts or high-quality surgical steel, making them safe for sensitive skin.
How should I care for my earrings? To keep your Tivorae pieces sparkling, we recommend avoiding contact with water, perfumes, and hairsprays. Store them in a dry place (like the pouch provided) and gently wipe them with a soft cloth after each wear.
Do the earrings come in pairs? Yes, all our earrings are sold as pairs unless specifically stated as a "Single Earring" or "Cuff" in the product description.
Returns & Satisfaction
What is your return policy? For hygiene reasons, we only accept returns on unworn, unopened items in their original sealed packaging within 30 days of delivery. If your item arrives damaged, please contact us immediately!